Privacy Policy

1. INTRODUCTION

TUDORTECH (PTY) LTD (“TUDORTECH”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”), applicable South African legislation, and industry best practices.

This Privacy Policy explains how we collect, use, store, protect, disclose, and process your personal information when you visit our website, purchase products, create an account, subscribe to communications, or otherwise interact with our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

2. COMPANY DETAILS

TUDORTECH (PTY) LTD

Physical Address:

4th Floor Park on Long Building
66 Long Street
Cape Town
8001
South Africa

3. DEFINITIONS

For the purposes of this Privacy Policy:

Personal Information means information relating to an identifiable, living natural person and, where applicable, an identifiable juristic person, as defined by POPIA.

Processing means any operation concerning personal information, including collection, storage, use, dissemination, updating, modification, or destruction.

Data Subject means the individual to whom personal information relates.

Website refers to the website owned and operated by TUDORTECH (PTY) LTD.

4. INFORMATION WE COLLECT

We may collect and process the following categories of information:

4.1 Information You Provide

Full name
Email address
Mobile or telephone number
Billing address
Shipping address
Company details
User account information
Customer support communications
Product reviews and feedback

4.2 Transaction Information

Order history
Products purchased
Shipping preferences
Refund requests
Payment confirmations

4.3 Technical Information

IP address
Device information
Browser type
Operating system
Referring URLs
Website usage data
Cookies and analytics information

4.4 Marketing Information

Newsletter subscriptions
Marketing preferences
Responses to promotions and surveys

5. HOW WE COLLECT INFORMATION

Information may be collected when you:

Visit our website
Create an account
Purchase products
Contact customer support
Subscribe to newsletters
Participate in competitions or promotions
Complete forms on our website
Interact with social media pages
Use cookies and tracking technologies

6. PURPOSE OF COLLECTION AND PROCESSING

We process personal information for the following purposes:

Order Fulfilment

Processing orders
Shipping products
Managing returns and refunds
Providing order updates

Customer Service

Responding to inquiries
Resolving complaints
Providing technical support

Business Operations

Maintaining records
Internal reporting
Fraud prevention
Security monitoring

Marketing

Sending newsletters
Promotional communications
Product announcements
Customer surveys

Website Improvement

Analytics and reporting
User experience improvements
Website optimization

Legal Compliance

Compliance with legal obligations
Tax requirements
Consumer protection obligations

7. LEGAL BASIS FOR PROCESSING

Under POPIA, we process personal information where:

Consent has been obtained.
Processing is necessary to perform a contract.
Processing is required by law.
Processing protects a legitimate interest.
Processing protects the interests of the data subject.

8. COOKIES AND TRACKING TECHNOLOGIES

Our website may use:

Essential cookies
Functional cookies
Analytics cookies
Marketing cookies

Cookies help us:

Remember preferences
Improve website functionality
Analyze website traffic
Personalize content
Improve security

Users may disable cookies through browser settings; however, certain website features may not function correctly.

9. THIRD-PARTY SERVICE PROVIDERS

We may share information with trusted third-party providers including:

Payment gateways
Courier and delivery companies
Website hosting providers
Cloud storage providers
Email marketing platforms
Analytics providers
Customer support platforms

All service providers are required to maintain appropriate security measures and process information only for authorized purposes.

10. PAYMENT PROCESSING

Payments are processed through secure third-party payment providers.

TUDORTECH (PTY) LTD does not store full credit card information or banking credentials on its servers.

Payment information is handled according to the privacy and security standards of the relevant payment provider.

11. INTERNATIONAL DATA TRANSFERS

Some service providers may process personal information outside South Africa.

Where personal information is transferred internationally, TUDORTECH (PTY) LTD will take reasonable steps to ensure adequate safeguards are implemented in accordance with POPIA.

12. INFORMATION SECURITY

We implement reasonable technical and organizational security measures designed to protect personal information against:

Unauthorized access
Accidental loss
Misuse
Alteration
Disclosure
Destruction

Security measures may include:

SSL encryption
Access controls
Secure hosting environments
Password protection
Firewall protection
Monitoring and logging systems

Despite our efforts, no method of electronic transmission or storage can be guaranteed to be completely secure.

13. RETENTION OF PERSONAL INFORMATION

Personal information will be retained only for as long as:

Necessary for the purpose collected.
Required by applicable laws.
Required for accounting and tax obligations.
Necessary to resolve disputes.
Necessary to enforce agreements.

Once information is no longer required, it will be securely deleted, anonymized, or destroyed.

14. YOUR RIGHTS UNDER POPIA

You have the right to:

Access

Request access to personal information held about you.

Correction

Request correction of inaccurate or incomplete information.

Deletion

Request deletion of personal information where legally permissible.

Objection

Object to the processing of personal information under certain circumstances.

Restriction

Request restriction of processing where applicable.

Withdrawal of Consent

Withdraw previously granted consent.

Complaints

Lodge a complaint with the Information Regulator of South Africa.

15. DIRECT MARKETING

We may send marketing communications only where:

Consent has been provided; or
Applicable laws permit such communication.

You may unsubscribe at any time by:

Clicking the unsubscribe link in emails.
Contacting us directly.

Opting out of marketing communications will not affect transactional communications related to your orders.

16. CHILDREN’S PRIVACY

Our website and services are not intended for individuals under the age of 18 years.

We do not knowingly collect personal information from children without the consent of a parent or legal guardian.

If such information is identified, reasonable steps will be taken to remove it.

17. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites.

We do not control or accept responsibility for the privacy practices, policies, or content of third-party websites.

Users should review the privacy policies of any external websites they visit.

18. DATA BREACHES

If we become aware of a security breach involving personal information that may result in harm to data subjects, we will take reasonable steps to:

Investigate the incident.
Mitigate the impact.
Notify affected individuals where required by law.
Notify the Information Regulator where required by POPIA.

19. INFORMATION OFFICER

In accordance with POPIA, privacy-related requests may be directed to:

Information Officer
TUDORTECH (PTY) LTD

4th Floor Park on Long Building
66 Long Street
Cape Town
8001
South Africa

20. INFORMATION REGULATOR

Complaints relating to personal information may be submitted to:

Information Regulator South Africa

Physical Address:

JD House
27 Stiemens Street
Braamfontein
Johannesburg
South Africa

Email: complaints.IR@justice.gov.za

21. CHANGES TO THIS PRIVACY POLICY

TUDORTECH (PTY) LTD reserves the right to amend this Privacy Policy at any time.

Changes will become effective upon publication on the website.

Users are encouraged to review this Privacy Policy periodically.

22. ACCEPTANCE OF THIS POLICY

By accessing or using this website, creating an account, purchasing products, or submitting personal information, you acknowledge that you have read, understood, and agree to this Privacy Policy.

TUDORTECH (PTY) LTD
4th Floor Park on Long Building
66 Long Street
Cape Town 8001
South Africa